Shipping Policy

Effective Date: January 14, 2025

Introduction

This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from CameraVemo’s website, cameravemo.com. By placing an order on our website, you agree to the terms and conditions described in this policy, along with our Terms and Conditions, Sales Policy, Payment Policy, and Privacy Policy. Our goal is to provide a transparent and efficient shipping process to ensure your satisfaction with every purchase.

1. Order Processing Time

  • Processing Time: We strive to process orders as quickly as possible. Generally, orders are processed within 1-2 business days after payment verification and order confirmation. Please note that processing time may vary during peak seasons or promotional periods.

  • Order Confirmation: You will receive an order confirmation email once your order has been successfully processed. This email will include your order number and other relevant details.

  • Weekend and Holiday Orders: Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

We offer a variety of shipping methods to accommodate your needs:

  • Standard Shipping: Our standard shipping option provides reliable delivery within a reasonable timeframe. This typically takes between 3-7 business days for domestic orders, depending on your location.

  • Expedited Shipping: For faster delivery, we offer expedited shipping options. Delivery times for expedited shipping are typically 1-3 business days for domestic orders, depending on your location and the specific courier services available.

  • International Shipping: We ship to select international destinations. Delivery times for international orders vary greatly depending on the destination, customs processing, and local postal services. Estimated delivery times for international orders typically range from 7-21 business days.

  • Specific Carrier Options: You may have the option to select specific shipping carriers (e.g., USPS, FedEx, UPS) at checkout, depending on availability in your location.

3. Shipping Costs

  • Calculation of Costs: Shipping costs are calculated based on various factors, including:

    • Shipping Destination: The shipping location will greatly affect costs.

    • Weight and Dimensions: The weight and dimensions of the package influence shipping prices.

    • Shipping Method: Choosing expedited shipping typically results in higher costs compared to standard shipping.

    • Carrier: The specific carrier selected can also impact prices.

  • Transparency: The shipping cost will be clearly displayed at checkout before you finalize your purchase. You will have an opportunity to review the shipping cost and method before submitting your order.

  • Promotional Shipping: From time to time, we may offer promotional shipping discounts, free shipping on certain orders, or other special shipping offers. If a promotional offer is available, the terms and conditions will be clearly presented during checkout.

4. Shipping Destinations

  • Domestic Shipping: We ship to all 50 states within the United States.

  • International Shipping: We ship to select international destinations. Please note that some countries may have shipping restrictions or other logistical limitations. We will update a current list of destinations on our website.

  • Shipping Restrictions: Some products may be subject to shipping restrictions due to legal or logistical constraints. These restrictions will be clearly displayed on the product page and during checkout, and certain items may not be eligible for international shipping.

  • PO Boxes and APO/FPO: We ship to PO Boxes, APO, and FPO addresses, though with certain restrictions, and delivery times may be longer.

5. Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

  • Tracking Updates: You can use the tracking number to monitor the progress of your shipment through the carrier’s website.

  • Shipping Status: Please note that tracking information may take up to 24 hours to become available on the carrier’s website.

  • Contact Us: If you have any difficulty tracking your order or if the tracking information doesn’t update, please contact our customer service team at info@cameravemo.com for assistance.

6. Delivery Times

  • Estimated Delivery: Delivery times are estimates and are not guaranteed. Actual delivery times may vary based on several factors, including weather conditions, carrier delays, logistical issues, customs processing, and other unforeseen circumstances.

  • Delays: We are not responsible for delays caused by shipping carriers, natural disasters, or other circumstances beyond our control.

  • Notification: If there is a significant delay or if we expect a delay in shipping your order, we will notify you via email.

7. Shipping Address

  • Accuracy: It is your responsibility to provide a correct and complete shipping address. We are not responsible for orders delivered to incorrect or incomplete addresses.

  • Address Changes: If you need to change your shipping address after placing your order, please contact our customer service team at info@cameravemo.com as soon as possible. We will do our best to accommodate your request, but changes are not guaranteed after an order has been shipped.

  • Undeliverable Addresses: If a package is undeliverable due to an incorrect address, the package may be returned to us. You will be responsible for the shipping costs associated with re-shipping the package to a corrected address.

8. International Shipping Considerations

  • Customs and Duties: International orders may be subject to import duties, taxes, and other customs fees imposed by the destination country. You are responsible for paying these charges.

  • Customs Clearance: Customs clearance procedures can cause delays beyond our original delivery estimates. Please be aware that we cannot control the amount of time customs takes to clear your package.

  • Local Restrictions: It is your responsibility to ensure that you are able to import the products you have purchased in accordance with all applicable laws, rules, and regulations in your country. We are not responsible for items seized by customs or other government agencies.

  • VAT and GST: International customers may be required to pay Value Added Tax (VAT) or Goods and Services Tax (GST) on their purchases, depending on local regulations.

9. Damaged or Lost Shipments

  • Damaged Packages: If you receive a package that has been damaged during shipping, please contact us immediately at info@cameravemo.com. Please include photos of the damaged package and the damaged products. We will work with you to resolve the issue.

  • Lost Packages: If your order is lost in transit, please contact our customer service team after the estimated delivery window has passed and the carrier is not able to locate your package. We will investigate the issue with the shipping carrier and work to resolve the situation.

  • Insurance: All packages include shipping insurance in case of loss or damage. In the event that your package cannot be delivered, is lost, or damaged, please contact our support team for the next steps.

10. Order Splitting

  • Split Shipments: If you order multiple items, they may be shipped separately depending on their availability and storage locations.

  • Tracking Numbers: If your order is shipped in multiple packages, you will receive separate tracking numbers for each shipment.

11. Shipping Issues

  • Contact Us: If you encounter any issues with your shipping, please contact our customer service team at info@cameravemo.com.

  • Support: We will do our best to provide support and resolve any shipping-related problems promptly.

12. Changes to This Shipping Policy

CameraVemo reserves the right to modify this Shipping Policy at any time. Any changes will be posted on our website and will be effective immediately. It is your responsibility to review this Shipping Policy periodically for any updates.

13. Contact Information

If you have any questions about our Shipping Policy, please contact us at:

  • Street: PO Box 1655, Kahului, Hawaii

  • Phone: (850) 224-5629

  • Email: info@cameravemo.com

  • Website: cameravemo.com