Refund and Returns Policy

Effective Date: January 14, 2025

Introduction

At CameraVemo, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, or you may need to return an item for various reasons. This Refund and Returns Policy outlines the procedures and guidelines for returning products and obtaining refunds. By making a purchase on our website, cameravemo.com, you agree to the terms and conditions outlined in this policy, as well as our Terms and Conditions and Sales Policy. We encourage you to read this policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated within 30 days of the original purchase date. This means that the return request must be submitted to our customer service team within 30 days from when the original order was delivered to you.

  • Condition of the Product: The product must be in its original condition, unused, and undamaged. This means that the item must show no signs of wear and tear, alteration, or use.

  • Original Packaging: The product must be returned in its original packaging, including all original accessories, manuals, and inserts. The packaging must also be in the same condition as when it was received.

  • Proof of Purchase: A valid proof of purchase, such as your order confirmation email or order number, is required for all returns.

  • Return Merchandise Authorization (RMA): A Return Merchandise Authorization (RMA) number must be obtained from our customer service team before returning any product. Returns without an RMA number may not be accepted or processed.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Used Items: Items that have been used, installed, or show signs of wear and tear will not be accepted for return. This includes products that have been used in any way, with no exceptions.

  • Damaged Items: Items damaged by the customer, either intentionally or unintentionally, are not eligible for return.

  • Software and Downloadable Products: Downloadable software, digital products, and licenses are non-returnable due to their nature.

  • Gift Cards: Gift cards are non-refundable and cannot be returned.

  • Clearance or Sale Items: Products marked as clearance, final sale, or reduced price are not eligible for returns unless otherwise stated. We will make these conditions clear on the product pages.

  • Hygiene Items: For health and safety reasons, items such as headphones, earbuds, and other products that come into direct contact with the body are not returnable unless they are unopened in their original packaging.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Service: Contact our customer service team at info@cameravemo.com within 30 days of your original purchase date. Please include your order number, the reason for the return, and clear photos if the item is damaged.

  2. Obtain an RMA Number: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number. This number is required for processing your return.

  3. Prepare Your Package: Carefully pack the product, including all original packaging and accessories. Ensure the package is securely sealed to prevent damage during transit. Clearly write the RMA number on the outside of the package.

  4. Ship the Package: Ship the package to the return address provided by our customer service team. You are responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged return shipments.

  5. Keep Your Tracking Information: Retain your tracking number and shipping receipts until your return is processed.

4. Return Shipping Costs

  • Customer Responsibility: You are responsible for all return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

  • Shipping Method: We recommend using a trackable shipping method with insurance for your return, as we are not responsible for items lost or damaged in transit back to our facility.

  • Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part.

5. Refund Process

  • Inspection of Returned Items: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is not in its original condition, or any parts are missing, we may not be able to process your refund.

  • Refund Method: If your return is approved, we will process your refund to the original method of payment used at the time of purchase. For example, if you paid with a credit card, the refund will be credited back to that credit card.

  • Processing Time: Please allow 7-10 business days for your refund to be processed after we receive and approve your returned product. The exact time it takes for the refund to reflect in your account may depend on your payment provider.

  • Notification: You will receive an email notification confirming the refund once it has been processed.

6. Exchanges

  • Direct Exchanges: At this time, CameraVemo does not offer direct exchanges. If you would like to exchange an item, you may return the original item following our return process and place a new order for the desired product.

  • Inventory Availability: Please check the product’s availability and ensure you have reviewed the product information before placing a new order.

7. Defective Products

  • Initial Inspection: Upon receiving your order, please inspect your products carefully for any defects or damages. If you receive a defective product, please contact our customer service team immediately at info@cameravemo.com, ideally within 48 hours of receiving the item. Please include photos of the defect or damage with your email.

  • Resolution: We will work with you to resolve the issue with a replacement, a partial refund, or a full refund after a thorough investigation. If a replacement is available, we will ship it out to you as soon as possible.

  • Return of Defective Products: In some cases, we may require you to return the defective product for further inspection or for the manufacturer’s warranty process.

8. Manufacturer’s Warranty

  • Coverage: Many products sold by CameraVemo come with a manufacturer’s warranty. Please refer to the warranty information provided by the manufacturer.

  • Warranty Process: To make a warranty claim, you may need to contact the manufacturer directly. We may be able to assist you in the warranty process; please reach out to our customer service team for help.

9. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

  • Street: PO Box 1655, Kahului, Hawaii

  • Phone: (850) 224-5629

  • Email: info@cameravemo.com

  • Website: cameravemo.com